Cancellation Policy
Understanding your rights and responsibilities when cancelling your Ghana travel experience
Important Notice
This cancellation policy is governed by Ghana Tourism Authority regulations and international travel standards. Please read carefully before making your booking.
Cancellation Timeline & Fees
60+ Days Before Departure
Full Refund- • 100% refund of tour cost
- • Administrative fee of $3 applies
- • Refund processed within 7-14 business days
- • Payment gateway fees (3.5%) non-refundable
30-59 Days Before Departure
75% Refund- • 75% refund of tour cost
- • 25% cancellation fee applies
- • Administrative fee of $3 applies
- • Refund processed within 7-14 business days
15-29 Days Before Departure
50% Refund- • 50% refund of tour cost
- • 50% cancellation fee applies
- • Administrative fee of $3 applies
- • Refund processed within 7-14 business days
7-14 Days Before Departure
25% Refund- • 25% refund of tour cost
- • 75% cancellation fee applies
- • Administrative fee of $3 applies
- • Refund processed within 7-14 business days
Less than 7 Days Before Departure
No Refund- • No refund available
- • 100% cancellation fee applies
- • Exceptional circumstances may be considered
- • Travel insurance claims may apply
Special Circumstances
Medical Emergencies
Cancellations due to serious illness or medical emergencies (with medical certificate) may be eligible for full refund minus administrative fees, regardless of timing.
Government Travel Restrictions
If the Ghana Government or your home country issues travel restrictions that prevent your travel, full refund will be provided or tour can be rescheduled at no extra cost.
Natural Disasters
Tours cancelled due to natural disasters, severe weather conditions, or force majeure events will be fully refunded or rescheduled based on customer preference.
Visa Denial
If your visa application is denied (with official documentation), you may receive a full refund minus administrative fees and non-refundable third-party costs.
Tour Operator Cancellations
Travel Addicts reserves the right to cancel tours under the following circumstances:
- • Insufficient bookings (minimum 4 participants required)
- • Safety concerns or security issues in destination areas
- • Natural disasters or extreme weather conditions
- • Government restrictions or regulatory changes
- • Force majeure events beyond our control
Your Rights When We Cancel:
- • Full refund of all payments made
- • Alternative tour dates at no extra cost
- • Upgrade to premium tour at same price (subject to availability)
- • Compensation for non-refundable expenses (up to $32)
Refund Process
How to Request a Refund
- 1. Contact our customer service team via email or phone
- 2. Provide your booking reference number and reason for cancellation
- 3. Submit any required documentation (medical certificates, visa denials, etc.)
- 4. Receive confirmation of cancellation and refund amount
- 5. Refund processed to original payment method within 7-14 business days
Refund Methods
- • Mobile Money (MTN, Vodafone, AirtelTigo) - 1-3 business days
- • Bank Transfer - 3-7 business days
- • Credit/Debit Card - 7-14 business days
- • Paystack refunds - 5-10 business days
Note: Refund processing times may vary depending on your bank or payment provider. International refunds may take longer due to currency conversion and international banking procedures.
Travel Insurance Recommendation
We strongly recommend purchasing comprehensive travel insurance to protect your investment and provide additional coverage beyond our cancellation policy.
Recommended Coverage
- • Trip cancellation and interruption
- • Medical emergencies and evacuation
- • Lost or delayed baggage
- • Flight delays and missed connections
- • Personal liability coverage
Important: Travel insurance should be purchased within 14 days of your initial booking to ensure maximum coverage benefits.
Contact Us for Cancellations
Customer Service
+233 24 123 4567
Mon-Fri: 8AM-6PM GMT
cancellations@traveladdict.com
Response within 24 hours
Office Location
Travel Addicts Ghana
123 Liberation Road
Ridge, Accra
Ghana
Office Hours: Mon-Fri 8AM-5PM
Legal Information
This cancellation policy is governed by the laws of Ghana and is subject to the jurisdiction of Ghanaian courts. It complies with Ghana Tourism Authority regulations and international consumer protection standards.
Travel Addicts is licensed by the Ghana Tourism Authority (License No. GTA/2024/001) and is a member of the Ghana Association of Tour Operators (GATO).
This policy was last updated on January 1, 2024, and may be subject to changes. Customers will be notified of any policy changes affecting existing bookings.
Quick Reference
Cancellation Deadlines:
- • 60+ days: Full refund (minus fees)
- • 30-59 days: 75% refund
- • 15-29 days: 50% refund
- • 7-14 days: 25% refund
- • <7 days: No refund
Standard Fees:
- • Administrative fee: $3
- • Payment gateway fee: 3.5%
- • Refund processing: 7-14 days
- • Customer service: 24/7